Refund Policy

Last Updated: July 16, 2026

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscriptions. If you're not satisfied with our service within the first 7 days, contact us for a full refund.

Eligibility for Refund

Refunds are available under the following circumstances:

• First-time subscribers within 7 days of initial subscription
• Technical issues that prevent service usage (verified by our team)
• Billing errors or duplicate charges
• Service discontinuation by us

Non-Refundable Circumstances

Refunds will NOT be issued for:

• Requests after 7 days from subscription date
• Partial month usage
• Account termination due to Terms violations
• Change of mind after using the service
• Monthly word quota already partially consumed

How to Request a Refund

To request a refund:

1. Email support@novelforge.ai with your account email
2. Include "Refund Request" in the subject line
3. Provide the reason for your request
4. Allow 5-7 business days for processing

Refund Timeline

Approved refunds are typically processed within 5-7 business days. The credit will appear on your original payment method within 10-15 business days, depending on your bank or card issuer.

Subscription Cancellation

You may cancel your subscription at any time through your account settings. Your subscription will remain active until the end of your current billing period. No prorated refunds are provided for unused time.

Contact

For refund inquiries, contact us at:

support@novelforge.ai

We aim to respond to all inquiries within 3 business days.